Effective May 1st, 2023, Brandmotion LLC (“Brandmotion”) warrants its products against defects in material and workmanship under normal use and services for a period of 2 years from the date of sale. Brandmotion, at its option, will exchange or replace the product during the warranty period provided it is returned in accordance with the terms of this warranty. All replaced parts or products shall become the property of Brandmotion.
This express limited warranty is extended by Brandmotion to the original end-user purchaser only and is not assignable or transferable to any other party. All claims for damaged Products must be made within fourteen (14) days from the date of occurrence resulting in the damage and must be accompanied by the receipt for the damaged Product. This is the complete warranty for Products manufactured by Brandmotion. Brandmotion does not warrant for the installation, maintenance, or service of the Product. Brandmotion will test all products claimed to be defective. If the product is truly defective, Brandmotion at its option will exchange, replace, or refund the product. If the product is claimed defective and tests good, the product will be shipped back to the customer with a certificate that the product is good. Lastly, if the product is claimed defective but in a condition that it cannot be tested such as if wires are cut or obvious damage to the product is present, the customer will have the option to take the part back or have it scrapped for no charge, but no credit will be given.
All costs of shipping the Product to Brandmotion for inspection and all risk of loss during transit shall be borne solely by the original purchaser. Please make sure what you send us can be tracked by the shipper.
This warranty applies within the fifty (50) United States and the District of Columbia, and Canada. This warranty does not cover (a) defects or damage resulting from the use of the Product in other than its normal and customary manner; (b) defects or damage from misuse, accident or neglect; (c) defects or damage from improper testing, operation, maintenance, installation, alteration, modification or adjustment; (d) Product disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim; (e) Product which has had the serial number removed (if applicable) or made illegible; (f) freight costs to repair location; (g) modifications beyond the scope of the installation instructions.
This process will be broken down into 2 separate categories for Active (Non-discontinued) products only:
- New/Like-new product
- Damaged/Defective product.
To initiate any return, the customer must contact Brandmotion Returns at returns@brandmotion.com. No returns will be accepted unless the Brandmotion RMA Number is clearly noted on the outside of the returned package.
Brandmotion must receive all returns within 10 business days of RMA creation otherwise the RMA will be cancelled and no credit will be issued.
All products must be returned containing all essential components (e.g., cameras, mirror/monitor, brackets, harnesses, sensors, control units, module, etc.). If the product is not received back with all essential components, the product will be returned to the customer “as-is”. Brandmotion has the right to define which components are considered “essential” as part of the kit return.
Brandmotion has absolute discretion in the form of remittance. Remittance (“refund” hereafter) is defined as return of original payment or credit equal to the value of the part less than any restocking fees that apply.
There will be no advanced exchanges or refunds given. Customers may choose to have a new product shipped to them prior to returning the original product but will be invoiced for the new product. Upon receipt of the returned product, the customer will be issued a full refund or credit against the replacement product.
For products purchased through an online retailer such as Amazon.com, please see the Amazon Section at the bottom of this document.
